Frequent Asked Questions

1. Why choose PicNtic ?

-There are hundreds of companies to choose from. Finding one you can count on and build a relationship with for the long term is a difficult task. Here are some reasons why you have made the best decision for your company by choosing us. Link to “Why Us”.

2. Is PicNtic a certified website?

-Picntic is secured using 128 bit encryption. The Razorpay gateway is a certified secured site.

3. What are you current cities of operations?

- We are currently offering our services across 200 routes and from over 20 big and small Indian cities including Delhi, Agra, Chennai, Jaipur, Bangalore, Mumbai, Pune, Ahmedabad, Noida, Gurugram, Chandigarh, Ghaziabad and are expanding our network at a great pace.

4. How do I book cabs on PicNtic.

-No complicated booking process, you just need to Visit www.picntic.com and follow an easy 3 step process to confirm the cab. Fill out your trip details and see prices, compare cabs and confirm trip by paying advance. Additionally, you can just send an email to hello@picntic.com or you can call us on our 24*7 Helpline number “+918061125265”.

5. What are the different modes of payment?

-We accept all major credit and debit cards. Additionally we also support net banking and few wallets like Paytm.

6. Can I cancel or reschedule my booking?

-Yes you can cancel or reschedule your booking either by calling us or through our website. If you cancel your booking any time prior to 72 hours from your pickup time, the entire amount remains refundable.

7. Is it compulsory to register on your site to book a cab?

-It is not necessary to register or login yourself before you can book the cab. Simply hit www.picntic.com and follow the 3 simple step process to confirm your booking.

8. What are the types of vehicles available?

- A huge fleet of cabs has been categorized into the following :
a) Hatchback
b) Comfort Sedan
c) Premium Sedan
d) SUV
e) Comfort SUV
f) Premium SUV
g) Comfort Van
h) Premium Van

9. Are there any other charges that I have to pay?

- The charges indicated in our website contain details of inclusive and exclusive charges. We missed no detail while mentioning these terms. Rest assured, there are absolutely no hidden charges.

10. When will I receive the vehicle and driver’s details?

-You will receive the driver and cab details both either in mail and sms on your contact number:
12 hours prior to pick up time on package,
8 hours prior to pick up time on round trip, and
4 hours prior to pick up time on one way.
If not so then please contact on your customer care number “+918061125265”.

11. Is my personal information safe?

-We value privacy and security of your data and have employed the highest standards in protecting the same. We do not share your personal information with any 3rd party. You can feel safe and completely rely on us as far as confidentiality is concerned.

12. What if I lose Trip ID?

- Not a problem. Simply reach out to us on our 24/7 customer service helpline and we shall find your booking for you through your email id, mobile phone number or even your name.

13. What should I consider if I want to bring a pet?

- If you call ahead of time, we will make sure to send a pet friendly taxi. Make sure to be honest about the size and breed of your pet.There might be some additional cost for the purpose of dry cleaning and maintenance.

14. What do I do when my luggage goes missing?

-We shall help locate your luggage and get it send to you to the best of our abilities and investigate the case thoroughly. However, PicNtic shall not be held responsible for any loss of luggage.

15. What is PicNtic refund policy?

 -All refund claims can be made either through email or via telephone. Please read our cancellation and refund policy to know more. Click here PicNtic Refund Policy (create hyperlink).
www.picntic.com is owned and managed by PicNtic TRAVELS.
Address : E-75,Sector 63, Noida, India, Pincode-201301.
© 2017 PicNtic. All Rights Reserved.